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Global brands, popular music, and evangelical Christianity are products of cultural flows (Appadurai, 1990) that facilitate interaction between the “global” and the “local,” in What Roland Robertson (1995) has referred to as glocalization. 
For various reasons, I have had cause to consider this uncomfortable topic in recent weeks. It is perhaps entirely fitting for me as a musician, evangelical Christian, and budding theologian to reflect critically upon my own experience of how Western Evangelicalism appears to have been influenced by business principles, and marketing in particular. The above quote from Thomas Wagner’s article takes a sober look at how strategies from the sphere of commerce have proven to be highly ‘successful’ at growing a local Church into a global brand. In this case, Wagner focuses on none other than Hillsong, whose substantial organisational growth has been well documented in recent years, and has in some cases been met with suspicion and criticism.
Brand Identity & Sensory Experience
Wagner uses the example of Hillsong to argue for the drawing together of ‘the experience of brand, music, and religious discourse as a gestalt “Sound”.’  As he notes, the Hillsong brand is ‘inextricable’ from the music they produce, which he claims is the driving force behind their growth as a globally recognised brand. Wagner cites (and provides strong evidence for) the manner in which Hillsong ‘focuses on the consistency of its product’, via standardisation and homogenisation, as a key factor which has enabled them to have an ‘outsized influence on both the Australian and global Christian sonic (and theological) landscapes (Evans, 2006: 87-109)’.  In other words, thanks to a savvy marketing strategy and meticulous brand management, the Hillsong “Sound” has proven critical in ensuring that they punch above their weight as a megachurch.
Another important aspect of how Hillsong have achieved this resides in the way they have fused the experience and ‘social imagination’ of congregants in diverse local contexts to ensure that they ‘realise the meaning of the brand as they engage with…its music’.  One fascinating feature of this phenomenon was the testimony of a member at Hillsong London, who claimed that their Church’s rendition of the Hillsong “Sound” was typically faster and louder than their Australian counterparts. In reality this was not the case, as songs were played to a metronome at standardised tempos in both contexts. Nonetheless, despite being familiar with both Australian and European versions of the Hillsong brand, the interviewee in question described a different, subjective experience of each context. Participants in this global brand identity thereby contextualise, and relativise their own individual (and presumably corporate) interpretation(s) of the “Sound”. 
If nothing else, such a startling example demonstrates the fickle nature of human perception, proving the axiom that reality is fiendishly complex. To what extent can we, as interested observers (in this case of a megachurch context), trust our senses when the perspective we experience is prone to subconscious bias? To ask the most troubling question from a believer’s point of view, are we (Christians) experiencing an authentic encounter with divine reality (i. e. The presence of God, manifested via the Spirit)? Or are we plummeting into the shallow depths of brand driven, consumer-oriented euphoria, which bears an uncanny resemblance to mass hysteria (or perhaps a U2 concert)? Questions of ambition and integrity rise to the surface of such stagnant pools, wherein a conflict of interest between promoting a brand, and the pursuit of authentic biblical Christianity is a genuine danger.
It’s All About (Jesus’?) Mission
My intention here is not to critique Hillsong per se, but rather the model of ecclesial homogeneity that the process of such branding inflicts upon any church. As Wagner points out, efforts to develop a distinctive European sound by Hillsong London were abandoned in favour of standardisation. Instead of nurturing a unique, contextual “Sound” with London based musicians and songwriters, Hillsong Sydney decided to retain control over the aesthetic and artistic direction of the music. Innovation was quashed by centralisation.  For the Hillsong brand, uniformity trumped unity amidst diversity. Game changers need not apply.
This leads me to wonder if Jesus’ mission is being best served by ever expanding, glocalized megachurches. Does it follow that Jesus’ mission entails building a global brand like Hillsong, which ‘listed earnings of $64 million in 2010, with total assets of $28.7 million and income from conferences of $6.7 million (McMillan, 2011)’, whilst operating under the auspices of a charitable (read: Income tax exempt) organisation?  A very pertinent article with more up to date, albeit unverified financials was printed this month, here.
One could perhaps legitimately posit divine favour as the source of Hillsong’s explosive growth and healthy financials. However faithful or sceptical one may be, this remains a distinct possibility. One could also offer the suggestion that cohesive branding sells, and business can be a rather blunt instrument. Whatever the case, if homogeneity is an effective ingredient within a successful branding campaign, is the underlying motivation for pursuing said campaign, a desire for participation in Jesus’ mission to bring the Gospel to the ends of the earth? If so, is the overall strategy effective at achieving it’s intended purpose? The better angels of my nature would like to believe that the answer to these questions is yes; in which case, homogeneity for the sake of building a brand is arguably justified. On the flip side, naivety is endemic within polite, white, middle class, Western Christianity. Cultural blindspots are always the hardest to see; subcultural ones even more so. What if building a brand detracts from Jesus’ mission, or worse yet, misses it entirely? A word of caution to any ‘thriving’ Christian ministry is hauntingly summed up by Jesus’ words to the Laodicean church in Revelation:
‘You say, ‘I am rich; I have acquired wealth and do not need a thing.’ But you do not realize that you are wretched, pitiful, poor, blind and naked. I counsel you to buy from me gold refined in the fire, so you can become rich; and white clothes to wear, so you can cover your shameful nakedness; and salve to put on your eyes, so you can see.’
(Rev 3:17-18 NIV)
Riches are by no means a sign of Gospel faithfulness, integrity, or clarity of vision clothed in the garments of purity before a holy and perfect God. Jesus makes it very clear that his people must not assume that abundance and numerical growth in various areas is synonymous with his direct provision and blessing. That is prosperity theology, and as he boldly states, this is fool’s gold.
A Moment of Clarity
To be very clear, I have no desire to repaint every large church with the same brush. Building a megachurch or movement based on homogenous branding isn’t necessarily a sign of divided loyalties, or divine favour. I have no doubt that many large Christian organisations can, and do produce a substantial amount of fruit for Jesus’ Kingdom purposes. I have certainly experienced tremendous blessings, particularly via spiritual and emotional healing through large, well branded church ministries. I celebrate churches that strike a balance between the rock of consumerism and the hard place of confronting contemporary culture with the Gospel call to repentance. No two churches will be exactly the same. In reality, many would be hard to define in terms of where they might fit on a spectrum between pursuing Jesus’ mission, and ending up off course and in the wretched condition that matches the above diagnosis of the church in Laodicea. So to avoid singling out any specific churches which may have inspired this article, let’s consider a purely hypothetical, caricatured, worst case scenario type of example of any congregation which chooses to adopt the Hillsong model, and label it church ‘X’:
The Church ‘X’ Factor
Combine the fruits of aggressive ambition, causality, market forces, branding, and a blinkered theology similar to neo-papal infallibility when it comes to Charismatic Christian leadership, and you have a potent cocktail for flawed ecclesiology and missiology. Numerical growth, both fiscal and human, can quickly be seen as evidence that church ‘X’ is on the right track. Questioning the leadership and strategies of such large, influential congregations is seldom encouraged. In any case, senior leadership in such contexts often operates within a top-down, hierarchical framework which makes them relatively inaccessible. Far from shepherding the flock, and being aware of any stray individuals who are leaving the proverbial 99 behind (Matt 18:12-14, c.f. Luke 15:4), senior pastors of megachurches like church ‘X’ function more like CEOs with a business mindset, wherein the growing masses of people constituting the church’s membership becomes a sea of nameless anonymity. Faces that fit the brand are quickly encouraged to rise through the ranks and occupy key positions as ‘leaders’, whilst the misfits and unlikely candidates are not considered photogenic enough to fit the emerging picture.
Thus, rather than polish the rough diamonds into shining, the ‘awkward’ folk (who might just be the hidden pearls that Jesus has gifted to a given congregation) are left wondering how, where, and if they can squeeze their square pegs through the round, branded hole. Meanwhile on the other side of such an impassible portal, an army of yes men awaits those who might offer informed dissent, ready to quell any unrest. The brand grows, whilst the disillusioned leave. Church ‘X’ is succeeding at building something, which may or may not be consistent with Jesus’ mission, but at what cost?
The revelation of true divinity within the person and work of Jesus Christ is the most stunningly unfathomable, holistically liberating and existentially challenging event in the history of the created order. One of the many remarkable passages of Scripture which points us to the inherent mystery of Jesus being God ‘incarnate’ (literally: ‘enfleshed’ or ‘in flesh’) is found in Philippians 2:
Have this mind among yourselves, which is yours in Christ Jesus, who, though he was in the form of God, did not count equality with God a thing to be grasped, but emptied himself, by taking the form of a servant, being born in the likeness of men. And being found in human form, he humbled himself by becoming obedient to the point of death, even death on a cross (Phil 2:5-8 ESV emphasis mine).
There are so many things that have been (and could be said) about this short segment of the Bible. Reams of scholarly literature already exist providing detailed exegetical, hermeneutical, lexical, philological, and theological insight into the range of potential meanings to be found therein. My purpose here isn’t to delve into this turbulent miasma, since that may have to wait for a future research project. I do think, however, that Jesus’ incarnation has plenty to say to the subject matter in question, as it shows us how much God values the reality of our very messy humanity. More specifically, it shows us how Jesus eschewed opulent glory in favour of the simple and authentic humility of being present amongst us in the raw, uncensored warp and woof of life as a relatively poor 1st century Jew, who was not initially held in high regard by his contemporaries.
As the Old Testament prophetic imagery often associated with Jesus puts it:
‘…He had no beauty or majesty to attract us to him, nothing in his appearance that we should desire him.’
(Isa 53:2 NIV)
Quite the opposite in fact:
‘He was despised and rejected by mankind, a man of suffering, and familiar with pain. Like one from whom people hide their faces he was despised, and we held him in low esteem.’
(Isa 53:3 NIV)
Indeed, as the gospel narratives show us, Jesus was not recognised for who he truly was. Instead, he was maligned, betrayed, arrested, falsely accused, flogged, beaten, and crucified to death by his own people who were in collusion with the Roman Empire.  So, it is fair to say that Jesus’ own branding campaign and marketing strategy had adverse consequences. He isn’t portrayed as being particularly image conscious or keen to impress the religious and civil authorities of his day. Instead, he deliberately undermined the dominant cultures of the ancient near Eastern context into which he chose to manifest himself, showing no deference to either the Messianic expectations of his own people, or the power structures of Empire. No light shows, loud music or metronomes here for his triumphal entry as King; just donkeys, palm leaves, blood, sweat, tears and Truth.
Jesus’ Motley Crew
Jesus stooped to conquer his enemies, choosing instead to intimately associate himself with the unclean, outcast, morally suspect, and marginalised people of his time. He embodied authentic, unfeigned love for the lowly and downtrodden, whilst frequently rebuking and condemning religious insiders for their pretense and compromised loyalties. Worldly success was apparently not part of his game plan, since his Kingdom is not of this world (e.g. John 18:36). Yet despite his subversive intent, Jesus took time to be with people in person. He chose to honour and make time for those whom society had forgotten, despised, considered untouchable, and deemed to be of no material benefit to maintaining or building the status quo. 
What is more, at no stage did Jesus or the early church in Acts seem concerned with preserving aesthetic homogeneity for the sake of cultural accommodation within their evangelistic strategy. The first Christians didn’t mimic the world around them by presenting a sanitised version of the gathered church wherein only the prominent, privileged, well educated, photogenic, young and ‘gifted’ (using the term gifted in a narrow, worldly sense) members formed the vanguard of Jesus’ Kingdom driven mission. Rather, the early church was a ragtag bunch of common, uneducated, uncouth miscreants (see Peter & John in Acts 4:14), reformed fundamentalists (Paul in Acts 7 & 8), tax collectors (Levi in Luke 5:27-32), formerly demonised women (Luke 8:1-3), sorcerers (Acts 8:1-9-25), Roman soldiers (Acts 10), and other, generally unlikely candidates.
All told, Holy chaos might be a better way of describing life with Jesus’ original crew of misfits than the kind of well planned, branded stage shows being disseminated by Hillsong/church ‘X’. The early church were more a band of sanctified rascals led by the unpredictable wind of the Spirit, than they were an army of affluent social climbers hell bent on ‘changing the world’ with skinny jeans and self-help sermons. I doubt the apostle Paul felt any need to keep tickling his congregations’ ears with a fat feather of prosperity theology, relentless positivism (read: hear no evil, see no evil..), cinematic visuals, surround sound, and visiting stand up comedians dressed as gospel preachers who charge a princely honorarium for their rendered services. I should say at this point, that I have no issue with talent, skinny jeans, Gospel contextualisation, big worship meetings, loud music, large congregations, or well produced multimedia content in the pursuit of global transformation per se. I do however have a problem with the glorious incarnational diversity of Jesus’ Kingdom people being overridden by a callous branding strategy, in a way that misses the diverse Gospel nuance of the vision presented in Revelation 7:9-10:
After this I looked, and there before me was a great multitude that no one could count, from every nation, tribe, people and language, standing before the throne and before the Lamb. They were wearing white robes and were holding palm branches in their hands.
(Rev 7:9 NIV)
Jesus’ Kingdom revolution promises us that ‘many who are first will be last’, and that those who desire to be great amongst his people must be servants, with childlike faith (e.g. Mark 10:13-14, 31,35-45). Such words ought to make us question how we choose which faces fit with our particular style of church, and what our choices say about our value systems.
I could go on of course, but for the sake of brevity I shall end by asking the obvious question(s): Do our churches model brand driven homogeneity verging on elitism, or Kingdom driven humility where the usual suspects don’t end up taking centre stage?  Does the well marketed, expensive, slick, consumer-oriented, comfortable, pop-music driven brand epitomised by the Hillsong model look like Jesus? Would church ‘X’ sum up his strategy?
Following on from this, a final question linking back to the title: What can discerning believers do when confronted with the reality that their own church may be heading down a broad path, wherein their trajectory has far more in common with Hillsong/church ‘X’ brand, than the narrow, Kingdom-oriented life modeled by Jesus? Assume that divine favour must be at work, as the branding builds momentum? Remain indifferent and carry on, business as usual (pun intended)? Stay and fight for change, or run and trust God for the details? Another option? What do you think?
Personally, I would tread very carefully indeed.